Here at Diviniti.CA, we are committed to nothing short of excellence regarding the support we provide to all of our customers before, during, and after your sale. You can contact us in many ways: On-line, by phone or Email. No matter which method you choose, you will find our Customer Service Support staff to be concerned, knowledgeable and helpful. Remember we are not satisfied until you are. Carefully read the information below regarding the proper handling of your new purchase. Following these guidelines will make your experience with Customer Service easier and more pleasant and will help expedite any transaction.

When you place an order :
Please carefully provide your correct shipping address. If the wrong address is given, the carrier/courier will charge us an additional fee to deliver your package at the correct address. If this happens we will, in turn, charge you.

Shipping
Canadian shipping: All domestic shipments in Canada are shipped by Purolator (Next Business day) or by FedEx Ground Insured and you must pay the GST and Ontario residents will be paying PST also.

International: All international shipments are shipped by FedEx Ground, FedEx Express or by TNT Global Express.

Receiving Your Order

When you receive your order, please follow these guidelines:

Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged items MUST be reported to Diviniti.CA within two(2) business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. You may send us the digital images of the damaged items along with packing boxes to strength your claim. All packaging MUST be retained until the problem has been resolved.

Note: Established procedures by Purolator, FedEx, TNT, Canada Post, Canada XpressPost etc must be complied with or they may deny your claim. Carefully unpack; and inspect all merchandise. Please DO NOT damage the manufactures packaging. Do not throw away of the packaging materials such as boxes, instructions, inserts, bags, etc.

Return Policy / Non-Defective Merchandise

Non-defective merchandise must meet the following conditions to qualify for return acceptance:

1) Merchandise must be in its original minimum inner pack quantity, as shipped by Diviniti.CA. Broken quantity inner packs are not returnable.

2) Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.

Returns which do not meet the conditions described in this return policy will be returned and shipping costs for return has to be paid by you. Prior to returning any item, YOU MUST send an e-mail to Diviniti.CA for pre-approval(please click on "Contact Us" to send an e-mail). Items can be returned only if in original packaging. Please do not put any stickers or labels on the original manufactures packaging. Please ship the items back to us prepaid. For your protection make sure to insure the package. Diviniti.CA cannot be responsible for lost or stolen packages.

Following inspection, merchandise will be replaced or refund of purchase price. We are not responsible for replacement or refunds if full insurance coverage has been declined. No refund of shipping costs.

No refunds or exchanges will be made after thirty (30) days.

If any of the above conditions are not met, Diviniti.CA reserves the right to refuse the item. Non defective merchandise returns will incur a 20% restocking fee, and must be returned within thirty (30) days of purchase. Exchanges will incur a re-shipping charge depending on the destination and weight of the package that is to be re-shipped.

Shipping Information

Most orders are processed and submitted for shipping within next 2 business days after receipt/realization of payment. You should expect to receive your order within approximately 2 to 8 business days. If an item has been discontinued or is out of stock at the time of your order, we will contact you.

Our shipping costs are very reasonable. We use Purolator , FedEx Ground , FedEx Express (2nd Business Day) , TNT and Canada Post . Depending upon your location and ordered item/s weight we choose an appropriate shipper, who is best possible in our opinion for that location.

All orders are shipped insured.

We do not charge shipping on each item you order, only your total order. (Even if they arrive in separate packages).

Shipping Notes:
• We do not ship to P.O. Boxes, or Mailbox Suite numbers (to help prevent fraudulent use of credit cards).
• If an item is temporarily out of stock, we will let you know the expected delivery date.
• We reserve the right to limit items & quantities.

How to contact Diviniti.CA

Online: Click on Contact Us link from any page.
Write to : Diviniti.CA C/O : S R Enterprises , 96 Salisbury Circle, Brampton ON L6V 2Z5